Frequently Asked Questions
Everything you need to know about your Illenium Official Store order.
How long will it take for my order to ship?
Standard domestic orders are typically processed within 3-5 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached and the product is in its original packaging.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
How should I care for my Illenium apparel?
To preserve the quality of the prints and fabrics, we recommend machine washing cold with like colors and hanging to dry. Do not iron directly on graphics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed.